RETURNS & EXCHANGES
You have the right to revoke this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the goods.
In order to exercise your right of revocation, just send us an e-mail to email@example.com with a clear statement of your decision to revoke this contract. You may use the attached model revocation form, which is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Returned goods must meet the below requirements in order to be accepted for a refund:
All items must be in original condition with original tags attached. Goods that have been used, altered or damaged will not be accepted.
- Returns must be made by carrier. If you would like to return an item, you must notify Cezantí within 14 days from the date of delivery. You will then have 14 days from the notification date to return your item to the address on the return shipping label.
Please note that we cannot cover the costs of the return shipment. We ask you to pack the products securely so that no damage can occur during shipping.
Please send your order to the following address:
c/o Marcel Wolfangel
You may follow the guiding return instructions below:
- Pack the item(s) you wish to return in the original packaging.
- We would love to receive your feedback so please note the item(s) you are returning along with the reason for return.
- Once received in the warehouse, returns will be processed within 14 business days and credited back to the original form of payment. You will receive an email confirmation when your return has been completed.
(If you want to cancel the contract, please fill out this form and send it back).
To Cezantí, Geschwister-Scholl-Str. 39, 73732 Esslingen, Germany, firstname.lastname@example.org
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of communication on paper)
(*) Delete as applicable.